Fall 2019 Course Syllabus Course: MDCA-1321- Section: 71 Administrative Procedures

Instructor Information
Instructor	Sheila Guillot
E-mail	guillsr@lamarpa.edu
Phone	(409) 984-6381
Office	Location: UITC - Room: 201 B Hours: By appointment
Department	Business and Industrial Technology Chair: Sheila Guillot E-mail: guillsr@lamarpa.edu Phone: (409) 984-6381 If you have a grievance, complaint, or concern about this course that has not been resolved through discussion with the Instructor, please consult the Department Chair.
Course Information
Description	Medical office procedures including appointment scheduling, medical records creation and maintenance, interpersonal communications, bookkeeping tasks, coding, billing, collecting, third party reimbursement, credit arrangements, and computer use in the medical office.
Prerequisites	None.
Learning Outcomes	Students schedule appointments; create, document, and maintain patient medical records; correlate coding, billing, and collecting; perform bookkeeping tasks; utilize computer software for basic office functions; and demonstrate interpersonal communication skills.
Core Objectives	Communication skills: Students will demonstrate effective written, oral and visual communication. Critical Thinking Skills: Students will engage in creative and/or innovative thinking, and/or inquiry, analysis, evaluation, synthesis of information, organizing concepts and constructing solutions. Empirical and Quantitative Skills: Students will demonstrate applications of scientific and mathematical concepts. Personal Responsibility: Students will demonstrate the ability to connect choices, actions and consequences to ethical decision-making.
Program Student Learning Outcomes	PSLO ALPHA: Reading skills - Demonstrates comprehension of content-area reading material. PSLO 1. Analyzes medical terms, translates healthcare abbreviations, interprets medical symbols, and identifies cells, tissues, organs and systems of the human body. SLO 1. Students will analyze medical terms, translates healthcare abbreviations, interprets medical symbols, and identifies cells, tissues, organs and systems of the human body. PSLO 2. Abstracts and applies correct coding systems and nomenclatures through the use of health records, case studies, and federal regulations regarding methods of reimbursement. SLO 2. Students will abstract and apply correct coding systems and nomenclatures through the use of health records, case studies, and federal regulations regarding methods of reimbursement. PSLO 3. Utilizes medical software applications and the Internet, creates manual and electronic claim forms, creates and maintains database; and analyzes content of health records for documentation requirements. SLO 3. Students will utilize medical software applications and the Internet, creates manual and electronic claim forms, creates and maintains database; and analyzes content of health records for documentation requirements. PSLO 4 Explains governmental health care guidelines, bioethics, and ethics relevant to medical practice. SLO 4 Students will explain governmental health care guidelines, bioethics, and ethics relevant to medical practice.
Textbooks	Medical Office Management, 2nd edition, by Malone, Pearson Publishing, ISBN: 978-0-13-48628-8 How 14: A Handbook for Office Professionals, 14th edition, by Clark & Clark, Cengage Publishing, ISBN: 978-1-305-58699-4 Flash drive (2 GB)
Lecture Topics Outline	Week 1: Syllabus; pre-test; Chapter 1 (Today's Healthcare Environment) Week 2: Chapter 2 (Duties of the Medical Office Manager); Chapter 3 (Communications in the Medical Office Week 3: Chapter 4 (Managing the Front Office); Chapter 5 (Appointment Scheduling) Week 4: Chapter 6 (Medical Records Management) Week 5: Chapter 7 (Legal and Ethical Issues in Managing the Medical Office) Week 6: Chapter 8 (Personnel Management) Week 7: Chapter 9 (Regulatory Compliance in the Healthcare Setting) Week 8: Chapter 10 (Use of Computers in the Medical Office) Week 9: Chapter 11 (Office Policies and Procedures) Week 10: Chapter 12 (Accounting and Payroll in the Medical Office) Week 11: Chapter 13 (Billing and Collections) Week 12: Chapter 14 (Health Insurance) Week 13: Chapter 15 (Procedural and Diagnostic Coding) Week 14: Chapter 16 (Quality Improvement and Risk Management) Week 15: Chapter 17 (Marketing the Medical Office) Week 16: Post-test; final exam
Major Assignments Schedule	Week 1: Syllabus; pre-test; Chapter 1 (Today's Healthcare Environment) Week 2: Chapter 1 Quiz; Chapter 2 (Duties of the Medical Office Manager); Chapter 3 (Communications in the Medical Office; Chapter 2 Quiz and Chapter 3 Quiz Week 3: Exam 1 (Chapters 1-3); Chapter 4 (Managing the Front Office); Chapter 5 (Appointment Scheduling) Week 4: Chapter 4 Quiz, Chapter 5 Quiz; Chapter 6 (Medical Records Management) Week 5: Chapter 6 Quiz; Chapter 7 (Legal and Ethical Issues in Managing the Medical Office) Week 6: Chapter 7 Quiz; Exam 2 (Chapters 4-6); Chapter 8 (Personnel Management) Week 7: Chapter 8 Quiz; Chapter 9 (Regulatory Compliance in the Healthcare Setting) Week 8: Chapter 9 Quiz; Chapter 10 (Use of Computers in the Medical Office) Week 9: Chapter 10 Quiz; Exam 3 (Chapters 7-10); Chapter 11 (Office Policies and Procedures) Week 10: Chapter 11 Quiz; Chapter 12 (Accounting and Payroll in the Medical Office) Week 11: Chapter 12 Quiz; Chapter 13 (Billing and Collections) Week 12: Chapter 13 Quiz; Exam 4 (Chapters 11-13); Chapter 14 (Health Insurance) Week 13: Chapter 14 Quiz; Chapter 15 (Procedural and Diagnostic Coding) Week 14: Chapter 15 Quiz; Chapter 16 (Quality Improvement and Risk Management); Chapter 16 Quiz Week 15: Exam 5 (Chapters 14-16); Chapter 17 (Marketing the Medical Office) Week 16: Post-test; final exam
Final Exam Date	December 10, 2019 - 8:00 AM   Through  December 10, 2019 - 10:00 AM
Grading Scale	90 - 100=A    80 - 89=B    70 - 79=C     60 - 69=D    Below 59 = F
Determination of Final Grade	Tests/Final Exam 60% Lab 15% Homework 15% Quizzes 10%
Course Policies
Instructor Policies	I will not discuss your grades over the phone or by e-mail. If you want to discuss your grades, you must come to my office in person. Homework assignments will be given each week. LATE WORK is highly discouraged and will incur a 10 point penalty for every day it is late. Due dates are given and enough time is given to complete all work. NO EXCEPTIONS. If you miss an exam, your lowest test grade will count twice. If you miss more than one exam, those exams will be given a grade of zero. Students must leave the classroom after exam is finished. There will be a final exam. All students must take the exam on the scheduled date and time, and failure to do so will result in a 0 on the final exam. Every student MUST have a copy of the required textbooks by the SECOND week of class. The student will still be responsible for any assignments given. No emailed work is accepted; unless requested by instructor. Students are responsible for completing all assigned reading and video viewings. A failure to follow oral and/or written instructions will result in penalties. Academic dishonesty will result in a zero on any assignment; a second incidence of academic dishonesty will be handled based on campus policies and procedures with the department chair. Student IDs are required for the first exam. IDs must be visible on your desk before the exam is administered. No ID, No exam. Software Requirements: If you are in a course that is using a specific software, you MUST have the software available to you either on your home computer or you must use the open lab provided in the Gates Library. Reliable Internet access is required for all online courses and many traditional courses. Computer failure and lack of internet access are not acceptable excuses for missed assignments, projects, quizzes, or exams. DO NOT wait until the last minute to complete class work or exams. Classroom Etiquette: The following behaviors will result in the student being asked during class time to cease the action and/or leave the classroom: using cell phones, talking, or keying while the instructor is giving instructions or during class discussions; leaving class early without informing the instructor in advance; surfing the Internet during lecture; and displaying a rude or negative behavior toward the instructor or other students. No cell phones should be visible or heard during class. Again, you will be asked to leave the room for the remainder of the class. No blue tooth technology or recording of lectures in any format (unless approved by the instructor). No charging of cell phones in the classroom. E-Mail/Voice Mail Etiquette: Students must use appropriate e-mail etiquette when corresponding with instructor; for example, complete sentences and a full subject line with your name/course name. Voice mail messages should be clearly spoken identifying students name, course, and any return phone number.
Attendance Policy	Poor attendance is a leading reason for termination from a job in all areas of employment. With this factor in mind, the instructor monitors student attendance daily. In addition, attendance on a regular basis is necessary for proper skill development. A tardy is an absence for attendance purposes. 4 absences = one letter grade drop 6 absences = two letter grade drop 8 absences = automatic failure of class Quizzes may be given at the beginning of the class period. Students coming in to class late will not be allowed to take quizzes already turned in. A grade of zero will be recorded for the quiz. Assignments are due at the beginning of each class; student assignments coming in late will be assessed a penalty, even if the student arrives to class late and turns in work. Students are responsible for completing all assigned homework, including reading assignments, by the required due dates and for being prepared for each class meeting. This applies even if you were absent from the previous class meeting.
Academic Honesty	Academic honesty is expected from all students, and dishonesty in any form will not be tolerated. Please consult the LSC-PA policies (Section IX, subsection A, in the Faculty Handbook) for consequences of academic dishonesty.
Facility Policies	No food or tobacco products are allowed in the classroom. Only students enrolled in the course are allowed in the classroom, except by special instructor permission. Use of electronic devices is prohibited.
Important Information
ADA Considerations	The Americans with Disabilities Act (ADA) is a federal anti-discrimination statute that provides comprehensive civil rights for persons with disabilities. Among other things, this legislation requires that all students with disabilities be guaranteed a learning environment that provides for reasonable accommodation of their disabilities. If you believe you have a disability requiring an accommodation, please contact the the Office for Disability Services Coordinator, Room 231, in the Madison Monroe Building. The phone number is (409) 984-6241.
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HB 2504	This syllabus is part of LSC-PA's efforts to comply with Texas House Bill 2504.